Our Refund Policy

Our Refund Policy

A non-refundable booking fee of $5.50 (Australian Dollars) applies to each booking (except those paid in full with gift vouchers). This covers a range of costs and activities involved with processing and servicing a booking, including payment handling costs.

Cancellations or changes to bookings for this room must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the deposit.

Cancellation of venue hire needs to be made at least 5 weeks prior to the time or you will be charged the full amount of the deposit. A non – refundable administration cost of $20 for venue applies to each booking.

Refunds will be credited by EFT direct to an account you nominate. We do not keep account information so you will need to provide us with Account name, BSB, and Acc No. Information relating to the transaction will be deleted from our files immediately on completion of the transaction. You can expect the completion of the transaction within 5 working days of your request.